The Smart plan is Haus Solutions' mid-tier membership designed for homeowners who want proactive, year-round home maintenance, not just a once-a-year checkup. In addition to everything in the Essentials plan, you receive seasonal maintenance visits, HVAC servicing, a dedicated maintenance coordinator, handyman hours, and priority scheduling.
This plan is intended for single-family residences, condominiums, and townhomes within our service area. Commercial properties are not covered.
2. What's Included
Everything in Essentials, plus:
Annual comprehensive home inspection with detailed photo report
Spring seasonal maintenance visit (HVAC tune-up, gutter cleaning, exterior check)
Fall seasonal maintenance visit (winterization, plumbing check, weather prep)
HVAC tune-ups and filter replacements (included in seasonal visits)
Plumbing and electrical spot checks during seasonal visits
Four (4) hours of handyman service per membership year
Dedicated maintenance coordinator assigned to your home
Priority scheduling for all repairs and vendor services
urgent request line (member-only)
Access to our vetted vendor network at 15–20% discounted rates
Online member portal with full account management
3. What's Not Included
The following services are available on our Concierge ($550/mo) plan:
Quarterly comprehensive visits (Smart includes 2 seasonal + 1 annual)
More than 4 handyman hours per year (Concierge includes 10 hours)
Dedicated Home Manager (Smart has a maintenance coordinator)
Travel-away home monitoring checks
Home inventory and budget planning
You may upgrade to Concierge at any time through your member dashboard. The prorated difference will be applied to your current billing cycle.
4. Pricing & Billing
Monthly
$170/mo
Annual (save $170)
$1,870/yr
Billing cycle: Fees are charged at the beginning of each billing period (monthly or annually) via the payment method on file.
Payment methods: We accept all major credit and debit cards processed securely through Stripe.
Failed payments: If a payment fails, we will attempt to charge your card up to three (3) times over seven (7) days. If all attempts fail, your membership will be marked as past due and services will be suspended until payment is resolved.
Price changes: We will provide at least thirty (30) days written notice before any price increases. You may cancel before the new rate takes effect.
5. Seasonal Maintenance Visits
Schedule: Two (2) seasonal visits per year, one in spring (March–May) and one in fall (September–November). Exact dates will be coordinated by your maintenance coordinator.
Spring visit includes: HVAC tune-up and filter change, gutter inspection and cleaning, exterior check for winter damage, plumbing spot check, and general maintenance assessment.
Fall visit includes: HVAC winterization and filter change, weather-sealing check, plumbing freeze prevention assessment, electrical safety spot check, and pre-winter maintenance recommendations.
Rescheduling: Visits may be rescheduled with at least forty-eight (48) hours notice. Visits not completed within the seasonal window due to member unavailability are forfeited and do not carry over.
Access: You must provide access to all relevant areas of the property including HVAC systems, gutters, and plumbing access points.
6. Annual Inspection
Scheduling: Your annual comprehensive inspection will be scheduled within sixty (60) days of your membership start date, separate from seasonal visits.
Scope: Full interior and exterior visual assessment covering roofing, plumbing, electrical, HVAC, appliances, flooring, exterior, and general structure. Does not replace specialized evaluations.
Report delivery: Detailed report with photos and prioritized recommendations delivered to your portal within forty-eight (48) hours.
Unused inspections: Do not carry over to the next membership year.
7. Handyman Service Hours
Included hours: Four (4) hours of handyman service per membership year, starting from your sign-up date.
Eligible work: Minor repairs, fixture installation, caulking, weatherstripping, small painting touch-ups, minor drywall repair, and similar general maintenance tasks.
Exclusions: Handyman hours do not cover licensed trade work (electrical panel upgrades, plumbing re-pipes, HVAC installation), work requiring permits, or projects exceeding the included hours.
Scheduling: Submit a work order through your portal or contact your coordinator. Handyman visits are scheduled based on availability, typically within five (5) business days.
Unused hours: Handyman hours do not carry over to the next membership year. Unused hours are forfeited at renewal.
Additional hours: Hours beyond the included four (4) are billed at discounted member rates.
8. Dedicated Maintenance Coordinator
As a Smart member, you are assigned a dedicated maintenance coordinator who serves as your primary point of contact for all home maintenance needs. Your coordinator will:
Schedule and coordinate all inspections, seasonal visits, and vendor services
Follow up on inspection recommendations and repair progress
Help prioritize maintenance tasks based on your report findings
Provide vendor recommendations from our network
Be available during business hours (Monday–Friday, 8 AM – 6 PM PT)
Your coordinator may change due to staffing. You will be notified in advance of any coordinator change and introduced to your new contact.
9. Urgent Requests & Priority Scheduling
Smart members have access to the urgent request line at (213) 444-2027 and receive priority scheduling for all repairs and vendor services.
Priority scheduling means your service requests are placed ahead of non-member and Essentials-tier requests in our vendor queue. The helpline coordinates vendor dispatch but does not guarantee a specific response window; actual arrival times depend on vendor availability and the nature of the issue.
10. Vendor Network & Discounts
Smart members receive 15–20% discounted rates from vendors in our network, an increase over the Essentials tier's 10–15%. Discounts apply to labor charges only and may not apply to materials, permits, or specialty equipment.
Haus Solutions vets all vendors for licensing, insurance, and quality. We act as a coordinator, not a contractor. All vendor services are under a separate agreement between you and the vendor. Disputes should be reported to your coordinator promptly.
11. Cancellation & Refund Policy
Membership term: All memberships include a 6-month commitment from your first inspection visit. After the initial 6 months, your membership converts to month-to-month. You may cancel anytime after the commitment period through your member portal or by contacting us. Cancellation takes effect at the end of your current billing period. No partial refunds for unused days.
Annual plans: Annual plans are paid upfront and cover a full 12-month term. If services have not yet been rendered and you need to end the membership, contact us, we will work with you on a fair resolution. After any service has been rendered, no refund will be issued for the remaining balance.
Satisfaction: If something isn't working in your first month, talk to your coordinator, we'll make it right. If the fit isn't there, we'll work with you to end the membership.
Downgrading: You may downgrade to Essentials at any time. The downgrade takes effect at the start of your next billing period. Any remaining seasonal visits or handyman hours for the current period are forfeited.
Effect of cancellation: You retain portal access and existing reports for ninety (90) days. After that, your account is deactivated.
12. Member Responsibilities
Provide accurate home address, contact information, and home details during registration.
Ensure safe access to the property for all scheduled visits and inspections.
Provide at least 48 hours notice if rescheduling a seasonal visit.
Notify us of any changes to your property, contact information, or payment method.
Report issues through proper channels (portal, coordinator, or helpline).
Do not misuse the urgent request line for non-urgent matters.
13. Service Area
The Smart plan is available to homeowners within Los Angeles County, California. Service availability may vary by neighborhood and vendor coverage. If we are unable to service your area, we will notify you and issue a full refund.
14. Limitation of Liability
Haus Solutions coordinates home maintenance services but does not guarantee the prevention of home issues, system failures, or property damage. Our inspections and seasonal visits are visual assessments and do not constitute engineering, structural, or environmental evaluations.
Our total liability is limited to the membership fees paid during the twelve (12) months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.
15. Dispute Resolution
Contact us first at office@haussolutions.com or through your coordinator. If a dispute cannot be resolved informally, both parties agree to attempt mediation before legal action. Proceedings are governed by California law and conducted in Los Angeles County.
16. Changes to These Terms
Material changes will be communicated via email and/or your member portal at least thirty (30) days before taking effect. Continued use of our services after the effective date constitutes acceptance.
17. Changing Your Plan
You may upgrade to Concierge or downgrade to Essentials at any time through your member dashboard.
Want the full experience? The Concierge plan ($550/mo) adds quarterly visits, 10 handyman hours, a dedicated Home Manager, priority handling of urgent issues, travel-away checks, and 20–25% vendor discounts. Compare plans
18. Contact Us
For questions about these terms or your Smart membership:
These plan-specific terms supplement our General Terms of Service and Privacy Policy. In the event of a conflict, these plan-specific terms take precedence for matters related to the Smart membership.