Essentials Plan Terms

1. Plan Overview

The Essentials plan is Haus Solutions' entry-level membership designed for homeowners who want professional oversight of their home's condition. By subscribing to this plan, you receive one annual comprehensive home inspection, access to our vetted vendor network at discounted rates, and urgent request line support.

This plan is intended for single-family residences, condominiums, and townhomes within our service area. Commercial properties are not covered.

2. What's Included

• One (1) annual comprehensive home inspection covering interior and exterior systems
• Detailed digital inspection report with photos, delivered to your member portal within 48 hours
• Prioritized list of recommended repairs with estimated costs
• urgent request line access for urgent home issues
• Access to our vetted vendor network at 10–15% discounted rates
• Online member portal to submit work orders, view reports, and manage your account

3. What's Not Included

The following services are available on our Smart ($170/mo) or Concierge ($550/mo) plans:

• Seasonal maintenance visits (spring and fall)
• HVAC tune-ups and filter replacement
• Handyman service hours
• Dedicated maintenance coordinator or home manager
• Priority scheduling
• Travel-away home monitoring checks

You may upgrade to a higher tier at any time through your member dashboard. The prorated difference will be applied to your current billing cycle.

4. Pricing & Billing

• Billing cycle: Fees are charged at the beginning of each billing period (monthly or annually) via the payment method on file.
• Payment methods: We accept all major credit and debit cards processed securely through Stripe.
• Failed payments: If a payment fails, we will attempt to charge your card up to three (3) times over seven (7) days. If all attempts fail, your membership will be marked as past due and services will be suspended until payment is resolved.
• Price changes: We will provide at least thirty (30) days written notice before any price increases. You may cancel before the new rate takes effect.

5. Annual Inspection

• Scheduling: Your annual inspection will be scheduled within sixty (60) days of your membership start date. We will contact you to arrange a convenient time.
• Scope: The inspection covers a visual assessment of major home systems including roofing, plumbing, electrical, HVAC, appliances, flooring, exterior, and general structure. It does not replace specialized engineering, structural, or environmental evaluations.
• Access: You must provide reasonable access to all areas of the property. Areas that cannot be accessed will be noted in the report.
• Report delivery: Your inspection report with photos and prioritized recommendations will be available in your member portal within forty-eight (48) hours of the inspection.
• Unused inspections: Annual inspections do not carry over to the next membership year. If you do not schedule your inspection within your membership year, it is forfeited.

6. Urgent Requests

As an Essentials member, you have access to our urgent request line at (213) 444-2027. Our team will help assess the urgency of your situation and connect you with an appropriate vendor from our network.

Please note: The helpline provides coordination and referral services only. Any work performed by a vendor will be billed separately at discounted member rates. The helpline coordinates vendor dispatch but does not guarantee a specific response window; actual arrival times depend on vendor availability and the nature of the issue.

7. Vendor Network & Discounts

Essentials members receive 10–15% discounted rates from vendors in our network. Discounts apply to labor charges only and may not apply to materials, permits, or specialty equipment.

Haus Solutions carefully vets all vendors for licensing, insurance, and quality. However, we act as a coordinator, not a contractor. All vendor services are provided under a separate agreement between you and the vendor. Haus Solutions is not liable for the quality, timeliness, or outcome of vendor work. Any disputes should be reported to us promptly so we can assist with resolution.

8. Cancellation & Refund Policy

• Membership term: All memberships include a 6-month commitment from your first inspection visit. After the initial 6 months, your membership converts to month-to-month. You may cancel anytime after the commitment period through your member portal or by contacting us. Cancellation takes effect at the end of your current billing period. No partial refunds for unused days.
• Annual plans: Annual plans are paid upfront and cover a full 12-month term. If services have not yet been rendered and you need to end the membership, contact us, we will work with you on a fair resolution. After your annual inspection has been completed, no refund will be issued for the remaining balance.
• Satisfaction: If something isn't working in your first month, talk to your coordinator, we'll make it right. If the fit isn't there, we'll work with you to end the membership.
• Effect of cancellation: Upon cancellation, you will retain access to your member portal and existing reports for ninety (90) days. After that, your account will be deactivated. You may request a copy of your inspection reports at any time before deactivation.
• Reactivation: Former members may reactivate their membership at any time at the current plan rate. Previous inspection history will be restored.

9. Member Responsibilities

• Provide accurate home address, contact information, and home details during registration.
• Ensure safe access to the property for scheduled inspections.
• Notify us of any changes to your property, contact information, or payment method.
• Report any home emergencies or issues through the proper channels (portal, helpline, or email).
• Do not misuse the urgent request line for non-urgent matters.

10. Service Area

The Essentials plan is available to homeowners within Los Angeles County, California. Service availability may vary by neighborhood and vendor coverage. If we are unable to service your area, we will notify you and issue a full refund.

11. Limitation of Liability

Haus Solutions coordinates home maintenance services but does not guarantee the prevention of home issues, system failures, or property damage. Our inspections are visual assessments only and do not constitute engineering, structural, or environmental evaluations.

Our total liability to you is limited to the membership fees you have paid during the twelve (12) months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages arising from our services or vendor work.

12. Dispute Resolution

If you have a concern about our services, please contact us first at office@haussolutions.com. We are committed to resolving issues promptly and fairly.

If a dispute cannot be resolved informally, both parties agree to attempt mediation before pursuing legal action. Any legal proceedings shall be governed by the laws of the State of California and conducted in Los Angeles County.

13. Changes to These Terms

We may update these terms from time to time. Material changes will be communicated to you via email and/or through your member portal at least thirty (30) days before taking effect. Continued use of our services after the effective date constitutes acceptance of the updated terms.

14. Upgrading Your Plan

You may upgrade from Essentials to Smart or Concierge at any time through your member dashboard. Upgrades take effect immediately, and the prorated cost difference will be charged to your payment method. Additional benefits begin within forty-eight (48) hours of the upgrade.

15. Contact Us

For questions about these terms or your Essentials membership: