The Concierge plan is Haus Solutions' premium, all-inclusive membership for homeowners who want complete peace of mind. You receive everything in the Essentials and Smart plans, plus quarterly comprehensive visits, a dedicated Home Manager, 10 handyman hours, priority handling of urgent issues, travel-away monitoring, and our highest vendor discounts.
This is our highest level of service, designed for homeowners who never want to think about home maintenance again. Your Home Manager proactively manages your property so you don't have to.
This plan is intended for single-family residences, condominiums, and townhomes within our service area. Commercial properties are not covered.
2. What's Included
Everything in Essentials and Smart, plus:
Annual comprehensive home inspection with detailed photo report
Four (4) quarterly comprehensive maintenance visits (one per quarter)
HVAC tune-ups and filter replacements (all four visits)
Full plumbing, electrical, and structural spot checks each visit
Gutter cleaning and exterior maintenance
Ten (10) hours of handyman service per membership year
Dedicated Home Manager assigned exclusively to your property
urgent request line (member-only) with priority dispatch
Travel-away home monitoring checks (up to 2 per month while away)
Home inventory documentation and maintenance budget planning
Appliance maintenance and lifecycle tracking
Direct Home Manager access during business hours
Access to our vetted vendor network at 20–25% discounted rates
Online member portal with full account management
3. Pricing & Billing
Monthly
$550/mo
Annual (save $550)
$6,050/yr
Billing cycle: Fees are charged at the beginning of each billing period (monthly or annually) via the payment method on file.
Payment methods: We accept all major credit and debit cards processed securely through Stripe.
Failed payments: If a payment fails, we will attempt to charge your card up to three (3) times over seven (7) days. If all attempts fail, your membership will be marked as past due. For Concierge members, your Home Manager will contact you directly to resolve the issue before services are suspended.
Price changes: We will provide at least thirty (30) days written notice before any price increases. You may cancel before the new rate takes effect.
4. Quarterly Comprehensive Visits
Schedule: Four (4) comprehensive visits per year, one per quarter (January–March, April–June, July–September, October–December). Your Home Manager will coordinate scheduling.
Each visit includes: HVAC system check and filter replacement, plumbing inspection and spot check, electrical safety check, gutter inspection and cleaning, exterior walkthrough, appliance assessment, and a seasonal-specific maintenance checklist.
Visit reports: Your Home Manager will provide a written summary with photos after each visit, uploaded to your portal within twenty-four (24) hours.
Rescheduling: Visits may be rescheduled with at least forty-eight (48) hours notice. Visits not completed within the quarter due to member unavailability are forfeited.
5. Annual Comprehensive Inspection
In addition to your four quarterly visits, you receive one annual deep-dive inspection with a detailed photo report and prioritized recommendations, delivered to your portal within forty-eight (48) hours. This inspection is more thorough than quarterly visits and produces a comprehensive year-over-year comparison of your home's condition.
6. Handyman Service Hours
Included hours: Ten (10) hours of handyman service per membership year.
Eligible work: Minor repairs, fixture installation, caulking, weatherstripping, painting touch-ups, drywall repair, furniture assembly, shelf mounting, appliance adjustments, and similar maintenance tasks.
Exclusions: Does not cover licensed trade work requiring permits (electrical panel upgrades, plumbing re-pipes, HVAC installation) or projects exceeding included hours.
Scheduling: Contact your Home Manager or submit through your portal. Concierge handyman visits are typically scheduled within three (3) business days.
Unused hours: Do not carry over. Unused hours are forfeited at renewal.
Additional hours: Billed at discounted Concierge member rates (20–25% off).
7. Dedicated Home Manager
Your Home Manager is your single point of contact for everything related to your home. They proactively manage your property's maintenance needs so you don't have to think about it.
Coordinates all inspections, quarterly visits, and vendor services
Proactively identifies and schedules maintenance before issues arise
Manages your home inventory and maintenance budget
Provides vendor recommendations and negotiates on your behalf
Available Monday–Saturday, 7 AM – 8 PM PT, with direct phone and text access
Responds to non-emergency inquiries within two (2) hours during business hours
Provides quarterly summary reports on your home's condition and maintenance history
Your Home Manager may change due to staffing. You will receive at least two (2) weeks notice and a personal introduction to your new Home Manager, including a full handoff of your home's history and preferences.
8. Urgent Requests & Priority Dispatch
Concierge members have access to our urgent request line (member-only) at (213) 444-2027 and may contact their Home Manager directly during business hours.
Qualifying emergencies: Burst pipes, gas leaks, electrical hazards, flooding, HVAC failure in extreme temperatures, security breaches (broken locks/windows), and similar urgent situations.
Priority dispatch: Concierge members are placed at the top of the dispatch queue. The helpline coordinates vendor dispatch but does not guarantee a specific response window; actual arrival times depend on vendor availability and the nature of the issue.
Cost: The emergency coordination and dispatch service is included in your membership. Vendor labor and materials for the repair are billed separately at your Concierge discount rate (20–25% off).
Non-emergencies: Misuse of the urgent request line for non-urgent matters may result in a warning. Repeated misuse may result in reclassification of future requests to standard priority.
9. Travel-Away Home Checks
Included: Up to two (2) home check visits per month while you are away, at no additional cost.
What's checked: Exterior walkthrough, mail/package collection verification, interior visual check for leaks or issues, thermostat and security verification, and a brief photo report sent to you.
Scheduling: Notify your Home Manager at least seventy-two (72) hours before your trip. Provide access instructions and emergency contacts.
Additional visits: Available at discounted member rates if more than two per month are needed.
10. Home Inventory & Budget Planning
Your Home Manager will create and maintain a digital inventory of your home's major systems and appliances, including purchase/installation dates, warranty information, expected lifespan, and replacement cost estimates. This inventory is used to proactively plan maintenance and help you budget for future replacements before they become emergencies.
11. Vendor Network & Discounts
Concierge members receive our highest discount tier: 20–25% off labor charges from vendors in our network. Your Home Manager will obtain quotes, negotiate pricing, and coordinate all vendor work on your behalf.
Haus Solutions vets all vendors for licensing, insurance, and quality. We act as a coordinator, not a contractor. All vendor services are under a separate agreement between you and the vendor.
12. Cancellation & Refund Policy
Membership term: All memberships include a 6-month commitment from your first inspection visit. After the initial 6 months, your membership converts to month-to-month. You may cancel anytime after the commitment period through your member portal or by contacting your Home Manager. Cancellation takes effect at the end of your current billing period. No partial refunds for unused days.
Annual plans: Annual plans are paid upfront and cover a full 12-month term. If services have not yet been rendered and you need to end the membership, contact your Home Manager, we will work with you on a fair resolution. After any service has been rendered, no refund for the remaining balance.
Satisfaction: If something isn't working in your first month, talk to your Home Manager, we'll make it right. If the fit isn't there, we'll work with you to end the membership.
Downgrading: You may downgrade to Smart or Essentials at any time. Takes effect at the start of your next billing period. Remaining Concierge-specific services (handyman hours, travel checks) for the current period are forfeited.
Effect of cancellation: You retain portal access and all historical reports for ninety (90) days. Your Home Manager will provide a complete handoff document with your home's maintenance history, inventory, and recommendations.
13. Member Responsibilities
Provide accurate home address, contact information, and home details.
Ensure safe access for all scheduled visits, inspections, and vendor work.
Provide at least 48 hours notice for rescheduling quarterly visits.
Provide 72 hours notice for travel-away check requests.
Notify your Home Manager of any changes to your property, systems, or access.
Use the urgent request line only for genuine emergencies.
Respond to your Home Manager's communications in a timely manner to avoid service delays.
14. Service Area
Available to homeowners within Los Angeles County, California. Service availability may vary by neighborhood. Full refund if we cannot service your area.
15. Limitation of Liability
Haus Solutions coordinates home maintenance services but does not guarantee the prevention of home issues. All inspections and visits are visual assessments and do not replace specialized evaluations. Our total liability is limited to the membership fees paid during the twelve (12) months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.
16. Dispute Resolution
Contact your Home Manager or email office@haussolutions.com. Mediation before legal action. California law, Los Angeles County jurisdiction.
17. Changes to These Terms
Thirty (30) days written notice for material changes. Continued use constitutes acceptance.
18. Contact Us
For questions about these terms or your Concierge membership:
Your Home Manager: Available via direct line after onboarding
Address: Haus Solutions, Los Angeles, CA
These plan-specific terms supplement our General Terms of Service and Privacy Policy. In the event of a conflict, these plan-specific terms take precedence for matters related to the Concierge membership.